Shipping & Returns

SHIPPING

We offer FREE delivery!

Our jewelry is handmade on demand, please allow up to 10-12 working days for your jewelry to be crafted due to very high demand. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order.

Please note that all shipping times are estimated, any third-party delays like courier delays or your country's customs processing times are out of our control and unpredictable.

UK Orders -
Starting from 1st of January 2021 the United Kingdom will leave the European Union, which may lead to possible delays. All possible import taxes are to be paid by the customer upon receiving the package.

Production Time + Shipping Time = Estimated Arrival Time

Shipping Method

 Crafting Time

Delivery Time

Free Delivery 10-12 working days 7-14 working days
Insured Shipping & Handling* 10-12 working days 7-14 working days
DHL Express/FedEx 10-12 working days 5-7 working days
TNT 10-12 working days 7-9 working days

*Insured Shipping & Handling - we will cover all costs in the case that your jewelry gets lost or damaged in transit.

*COVID 19 UPDATES *
Canada Post, USPS and An Post Ireland no longer guarantee the delivery time due to COVID19. Thank you for your patience!  


Please see our full Shipping Policy for more information HERE.
 

REFUNDS AND CANCELLATIONS

During November-January orders can be cancelled only up to 24-hours after purchase has been made. After 24-hours your order will be marked as a valid order and not available for cancellation due to customized jewelry.

Please note that discount codes that were created after you placed your order cannot be applied to your order.

In the event that your order is defective, please contact us immediately at info@custompawjewelry.com and our customer service team will assist you.

Please see our full Refund Policy for more information HERE.

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